Beyond LIVE

FAQ

How to watch Beyond LIVE via fire tv stick/SmartTV/cable

Beyond LIVE’s video can be viewed on TVs and monitors via Chromecast.
We recommend that you purchase and authenticate your ticket before watching Beyond LIVE.
If you have not purchased tickets yet, please do so first.


Check how to purchase tickets or how to authenticate the code.




*Q&A Screen cast


Q: I use internet browser on the fire tv stick but only I can see is an X mark on the screen and there is no sound after entering the venue.

A: Please check if the internet browser on the fire tv stick is set to ‘Private Browsing'. If it is set to ‘Private Browsing', there is an icon in the upper left corner of the screen. If you can see the icon, please deactivate it.


Q: Is there an app specifically for Smart TVs?

A: Sorry, We do not provide an application for Smart TV, so please use the above method to watch the program.


Q: I logged in but there is no button to enter.

A: Have you already purchased tickets for the content? If not, please purchase tickets or complete the code authentication process.
If you have already purchased tickets, please make sure that you are logged in with the same account that you used to purchase the tickets or authenticate the code.

*[Enter the Venue] button will appear 10 minutes before the content starts.


Q: The video suddenly stopped.

A:Please reconfirm the Internet environment you are using, refresh the page, and reconnect AirPlay.